Action Travel - Terms and Conditions
Terms and Conditions
» Reservations
  •  All requests should be made directly by email to quotes@action.travel, or through our online system. All bookings will be confirmed in written form via email or fax. We are not responsible for reservations made by phone.
» Accommodations
Bedding
  •  The minimum age for check-in at any hotel is 21 years.
  •  Action Travel will not be responsible for any incidentals charges requested by the hotel at check in. To guaranteed these charges, the hotel might require a credit card at time of check in or if not available might request a cash deposit.
  •  Action Travel is not responsible for any type of surcharges, such as resort fees, parking's or breakfast, unless they are specified in the voucher or our website. Also Action Travel is not responsible if the hotels change the rates of this extra services without prior notice.
  •  Rates are per room per night, taxes included.
  •  Action Travel Corp. reserves the right to utilize alternative accommodations should booking problems occur. Substitutes will be equal or better in quality.
  •  Most of the hotels have either 2 double beds or 1 king bed which can't be confirmed until check in. Rollaway beds are usually available for an aditional fee and should be paid by the passenger directly to the hotel.
  •  Schedules check in and check out are 11.00 and 4.00 pm respectively, otherwise it will be specified.
  •  Action Travel is not responsible if the hotel decides not to offer complimentary transfers and breakfasts unannounced.
  •  Types of beds can be requested, but the hotels do not guarantee 100% connected rooms, or even triple and quadruple.
  •  Some hotels charge a resort fee direct to customers at destination. Action Travel is not responsible for that charge.
» Cars
  •  At the moment of the pick up, the main driver must have: valid driver's license from his country of residence, Valid ID and credit card. Sometimes cash deposit is accepted, but this option is not always available.
  • Late drop off in offices outside the main airports may derive into extra charges.
  •  Hertz/ Dollar do not extend reservations under any circumstance, reservations are automatically cancelled after midnight of the pick up day. If necessary, it will be required a new reservations. Price and availability are subject to change.
» Policies for groups
  •  In order to process reservation for groups, Action Travel needs to receive usd400 in advance, non refundable.
  •  In case the reservation were confirmed and then cancelled, the previously mentioned usd400 will not be reimbursed. This charge is apart from any fee from hotels or any other service.
  •  To quote groups, Action Travel requires a minimum production of $ 80,000 in FIT.
» Transfers In / Out
  •  In case of a no-show at the airport, we will consider the service given and there will be no refund.
The same policy applies for all transfers or excursions. Cancellations are accepted up to 48 hours prior to the service arranged time.
  •  Transfer services will be provided by car / Minivan / Maxivan depending on each service.
» Commissions
  •  In case of direct sales in our offices without previous agent request and / or payment, commissions will not be recognized.
» Vouchers & itineraries
  •  After payments our Accounting Department will send you all the vouchers via email. All vouchers have our Toll Free number. Passengers must be advised to call us in case of flight cancellations or other changes.
  •  Should be any discrepancies between services requested and passenger's printed itinerary, clarifications will be requested via e-mail. However, in the event that time does not permit a reply from the travel agent, Action Travel Corp. reserves the right to interpret the intent of the travel agent and will bill accordingly.
» Changes & Cancellations
  •  It is a standard policy that all changes and/or cancellations must be submitted to quotes@action.travel in written form, and any fee or penalty charged by the hotel as a result of such change and/or cancellation as stated in their contracts with Action Travel Corp. will be responsibility of the Company requesting the change or cancellation.
  •  All reservations are considered active unless a cancellation file number is issued by Action Travel Corp., after a written cancellation request is received from the Company that originates the booking.
  •  For cancellation deadlines, please refer to the information disclosed for each hotel in its Internet site or in our current tariff book.
  •  Should a client decide not to use a specific service once in travel, by no means this service will be refundable.
  •  Should a client decide to leave early from a hotel he may get penalized by the hotel with a fee.
  •  Cancel or modify a reservation on the day of arrival is equal to NO SHOW and a penalty of NO SHOW applies.
And if NO SHOW has 100% of expenses, early departure will also be the same even if it is not clear.
» Responsabilities
  •  Action Travel Corp. and their agents declare all tickets, vouchers and coupons issued and all arrangements for transport and accommodations are made by them upon the express condition that they shall not be liable for any injury, damage, loss, accident, delay or irregularity, which may occur either by reason or defect in any vehicle or through the act of default of any company or person engaged in conveying the passenger or carrying out the arrangements of the tour, or otherwise in connection therewith, or of any hotel proprietor or employee. Action Travel Corp. and / or their agents can accept no responsibility for losses or accidental expenses due to delay or changes in schedules, defaults, or overbooking by hotels, sickness, strikes, war, quarantine, weather related conditions or other causes. All such losses or expenses will have to be borne by the passenger.
  •  Baggage and small articles are the owner's throughout the tour unless insured. Due to space limitations, we can only transport two bags per passenger. The right is retained to decline, accept, or retain any person as member of the tour or cancel or alter the tour.
Passengers will be responsible for their flight reconfirmation.
» Validity
  •  All rates in this tariff book can be modified without previous notice.
  •  All of our prices are commisionable, and in US dollars only.
  •  At the moment of requesting reservations with Action Travel, it is fully established that both the passenger and the Travel Agent are accepting all and each one of the conditions displayed in this web tariff.